Automation & Push Channels
CRM
Learning Outcome
6
Apply CRM concepts in real business scenarios
5
Explore basic CRM features and tools
4
Learn how CRM improves customer relationships
3
Understand the role of CRM in sales and marketing
2
Identify how CRM helps in managing customer data
1
Understand what CRM is and its purpose
Topic Name-Recall(Slide3)
Hook/Story/Analogy(Slide 4)
Transition from Analogy to Technical Concept(Slide 5)
Core Concepts (Slide 6)
Core Concepts (Slide 7)
Core Concepts (.....Slide N-3)
Summary
5
Tools include Salesforce, HubSpot, Zoho CRM, and Freshsales
4
Includes features like lead tracking, follow-ups, and analytics
3
Used by sales, marketing, and support teams
2
It helps track leads, conversations, and purchases
1
CRM is used to store and manage customer data
Quiz
What is the main purpose of CRM?
A. To design ads
B. To manage customer data and interactions
C. To create websites
D. To send random emails
Quiz-Answer
What is the main purpose of CRM?
A. To design ads
B. To manage customer data and interactions
C. To create websites
D. To send random emails
